We hope that you do not have to make a complaint. However, if you do, we have a dedicated team who can investigate matters on an impartial basis and aim to resolve any issues raised. It’s helpful if you’re able to include any relevant details, such as dates or reference numbers, when getting in touch to aid our investigations.
What we can help with
We deal with a range of issues, including:
- homelessness and homeless prevention services,
- caretaking, housing repairs and planned maintenance,
- anti-social behaviour (ASB),
- tenancy management,
- estates management,
- benefits,
- Hubs,
- rents,
- leasehold, and
- debt enforcement.
Expected response time
We will send an acknowledgement letter to you within 5 working days of receiving the complaint.
This letter confirms that we will investigate and attempt to respond to the complaint within 20 working days, where possible.
Making a complaint
You can make a complaint in several ways:
- complete an online complaint form,
- email housingcomplaints@cardiff.gov.uk,
- call 029 2087 2087,
- visit your local Hub, or
- download the complaint form and send it us by post.
Complaints and Compliments
County Hall
Atlantic Wharf
Cardiff
CF10 4UW
