Housing Online


It is now easier for you to access our services, whenever is convenient for you.

You will need:

  • Your Person Reference number: this should be available on any recent correspondence in relation to the account and is a 6 digit number
  • An active email address

If you do not know your person reference number please email RentAccountsOnline@cardiff.gov.uk providing your full name and address and we will forward your Person Reference number to you by post.

Housing Online allows you to:

  • Check your account balances, including rent, former tenant and rechargable repair accounts
  • Check your transactions
  • Check your statement
  • View your payment schedule
  • Make a payment by debit or credit card
  • View and update your personal information, such as contact numbers and email addresses

Registering is easy, all you have to do is use the button below


Housing Online

Contact Information

If you need to discuss your account with a Finance Officer please use the following contact numbers:

  • Rent Account enquiries - 029 20537350
  • Former Tenant Account enquiries - 029 20537400
  • Rechargeable Repair Account enquiries - 029 20537400