Support/Advice Workers - Training and Events


Free Training Resource for Third Sector Agencies - Domestic Abuse

Domestic abuse has a devastating effect on victims, including the children living in households where abuse is taking place. Although widespread, it is frequently unreported - many victims suffer in silence. A lack of awareness of the signs of domestic abuse, and trigger points, can mean that the opportunity to assist victims is missed.

Cardiff Council has worked with partner agencies, Cardiff’s Domestic & Sexual Violence and Abuse Coordinator and Learning Industries (a specialist online training developer) to produce a range of e-learning modules relating to domestic abuse. Community Safety funding has allowed the development of a free module, suitable for use by voluntary and community organisations in Cardiff, which is now available.

This module aims to raise awareness amongst staff of domestic abuse and the signs of abuse, and give them confidence in assisting clients appropriately.If you would like further information, or would like to register to receive this free resource for your staff, please contact Nicola Jones, Cardiff’s Domestic and Sexual Violence and Abuse Coordinator via email at: (Please note that Nicola works on a part time basis - Tuesdays, Wednesdays and Thursdays only).

Housing Benefit Training

The Benefit Take Up Team promotes the take up of Housing Benefit & Council Tax Benefit and assists with claims if necessary. They offer quick Housing Benefit estimates over the phone if you are unable to use the online calculator or have any queries. The Team also offers information sessions for Support Workers to improve understanding of Housing Benefit issues. Contact them on 029 2053 7537 to arrange a visit to your organisation.