Making a complaint

If you are living in a privately rented property and are unhappy with:

If your concern is about the condition of your home, such as repairs or the management of the property you should contact Environmental Health in Cardiff Council - Strategic Planning and Environment, City Hall, Cardiff, CF10 3ND. Tel: (029) 2087 1134.

If you live in a house in multiple occupation (HMO), you should contact Environmental Health in Cardiff Council - Strategic Planning and Environment, City Hall, Cardiff, CF10 3ND. Tel: (029) 2087 1134.

If you concerns relate to your tenancy, such as notices or deposits, you should contact the Housing Options Team in Cardiff Council - Housing Options Team, Huggard Buildings, Hansen Street, Cardiff. Tel: (029) 2057 0750. You can also obtain free independent advice from Shelter Cymru who can be contacted on 0845 075 5005.

If you have been the victim of illegal harassment or illegal eviction by a landlord, the Council is obliged to investigate and prosecute the matter. If you have suffered illegal eviction and harassment you should contact the Housing Options Team in Cardiff Council - Housing Options Team, Huggard Buildings, Hansen Street, Cardiff. Tel: (029) 2057 0750.

If you are the victim of anti-social behaviour from another resident in your neighbourhood, you should contact the Housing Options Team in Cardiff Council - Housing Options Team, Huggard Buildings, Hansen Street, Cardiff. Tel: (029) 2057 0750.