Information - Advice Agencies

Age Concern Cardiff & the Vale of Glamorgan

Age Concern provides information, advice, advocacy, counselling and welfare rights services for older people in Cardiff.

4 Cleeve House Lambourne Crescent
CF14 5GP

Tel/Ffôn: 029 2068 3600
Web/Gwe: Age Concern Cardiff & the Vale of Glamorgan

Age Cymru Advice

Age Cymru's Information and Advice service provides confidential, impartial and expert information and advice to older people, their families, carers and professionals throughout Wales; delivering support through their bilingual national advice line and written resources.
Age Cymru Advice offers support on a range of issues, including but not limited to, welfare benefits and maximising income, pensions, social care, health, housing, disability, scams and discrimination.

Opening times: Monday to Friday, 9am to 5pm.

Tel/Ffôn: 08000 223 444
Web/Gwe: Age Cymru Advice

Cardiff Council - Hub Services

The Hubs in Butetown, St Mellons and Llanrumney, Ely / Caerau and Rumney offer information and advice about Council services including Housing Benefit and Council Tax Benefit, tenancy and anti-social behaviour issues, waste management and street lighting.
Visit a Hub at :
@Loudoun, Plas Iona, Butetown, Cardiff CF10 5HW Tel : 029 2053 7060
St Mellons Hub, 30 Crickhowell Road, St Mellons, Cardiff CF3 0EF Tel : 029 2078 0992
Llanrumney Hub, Countisbury Avenue, Llanrumney, Cardiff CF3 5NQ Tel : 029 2078 0994
Ely & Caerau Community Hub, Cowbridge Road West, Ely, Cardiff CF5 5BQ: Tel : 029 2087 3800
Rumney Partnership Hub, Llanstephan Rd, Rumney, Cardiff CF3 3JA Tel : 029 2233 0661
The Powerhouse (Housing Office), Roundwood, Llanedeyrn, Cardiff CF23 9PN Tel : 029 2054 9650

Cardiff Council Housing Options Centre

The Housing Options Centre provides information, advice and assistance for people needing help with housing issues. This includes housing options information, landlord liaison, representation, and advice regarding debt, welfare rights and mortgage issues.

Hansen Street off Dumballs Road
CF10 5DW

Tel/Ffôn: 029 2057 0750
Web/Gwe: Cardiff Council Housing Options Centre

Citizens Advice - CAB4Cardiff

The CAB4Cardiff service provides advice and information on a range of issues, including housing rights, welfare rights and benefits, immigration, money and debt, consumer rights and employment rights.

Visit for details of drop-in sessions across the city.

Tel/Ffôn: 08444 77 20 20 (10am - 4pm)
Web/Gwe: Citizens Advice - CAB4Cardiff

City Centre Advice Hub

The Hub brings together the Council and other agencies under one roof to offer a wide range of help and advice. This includes advice on Council services including housing benefit, council tax, housing, free school meals, free bus passes and school admissions.

The Council and partner agency staff also offer advice on a wide range of issues including changes to welfare benefits, budgeting, debt advice, paying utility bills, welfare benefits and council tax. The Into Work Service provides free help for any Cardiff resident looking for work or to upskill their current job and the Cardiff Get Online project offers free and informal drop-in sessions to help people to learn basic computer skills, and help with things like completing online applications for benefits, applying for jobs, using social media, paying bills etc.

Cardiff Credit Union is based at the City Centre Advice Hub and offers safe savings accounts and affordable loans to anyone living or working in Cardiff or the Vale of Glamorgan.

Cardiff Central Library The Hayes
CF10 1FL

Tel/Ffôn: 029 2087 1000

Riverside Advice

Riverside Advice provides specialist advice in welfare benefits, debt for people experiencing mental health, carers, those with multiple sclerosis and anyone who receives assistance from a support worker or organisation, and those in fuel debt. We can also see clients by appointment, open door session, home visits for the housebound and carers or hospital visit. Riverside Advice is a member of Advice UK and hold the Specialist Quality Mark Award. All advice is confidential impartial and free.

Riverside Advice also provides legal help for housing cases for the following:
* Possession of home (not mortgage possession)
* Eviction from the home (including unlawful eviction)
* Seeking repairs to rented accommodation where the disrepairs pose a serious risk of harm to health or safety
* Homelessness assistance for persons who are homeless or threatened with homelessness
* Injunctions under the Protection from Harassment Act 1997 in the context of housing and ASBO matters in the county court.

41A Lower Cathedral Road
CF11 6LW

Tel/Ffôn: 029 2034 1577
Web/Gwe: Riverside Advice

Speakeasy Advice Centre

Speakeasy provides legal advice and representation with issues relating to debt, welfare benefits and housing. They also provide outreach services in St Mellons and Llanrumney Hubs.

166 Richmond Road
CF24 3BX

Tel/Ffôn: 029 2045 3111
Web/Gwe: Speakeasy Advice Centre